Privacy Policy

Information we collect

Information you provide: when you submit an inquiry, quote request, or contact form, we collect your name, email, phone number, your message, and the equipment you ask about.

Information collected automatically: basic usage data and cookies (see “Cookies” below). We do not sell your personal information.

How we use your information

To respond to your inquiries and provide quotes; to manage our customer relationship and the sale or export of equipment; to send information you request and, with your consent, occasional updates; and to operate, secure, and improve our website.

Marketing and your consent

We send marketing communications only with your consent. Every marketing email includes an unsubscribe link, and you can opt out at any time by replying or contacting us. We comply with applicable anti-spam laws, including the U.S. CAN-SPAM Act.

How we share information

We share information only with service providers who help us operate — our CRM and email platform, website hosting and content delivery (Vercel, Cloudflare), bot protection (Cloudflare Turnstile), and messaging (WhatsApp) — and only as needed to provide our services. We may disclose information where required by law. We do not sell personal information.

Cookies and similar technologies

We use essential cookies to run the site and may use privacy-friendly analytics to understand usage. Our forms use Cloudflare Turnstile to prevent spam, which may set a token. You can control cookies through your browser settings.

International visitors and cross-border data

Monarca is based in the United States and processes data in the U.S. If you contact us from Mexico or elsewhere in Latin America, you consent to the transfer and processing of your information in the U.S. We honor applicable data-protection rights, including those under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

Data retention

We keep your information for as long as needed to respond to your inquiry, fulfill a transaction, meet legal obligations, and for legitimate business purposes, then delete or anonymize it.

Your rights and choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time. To exercise these rights, email admin@monarcaheavyequipment.com or use our Contact page.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website is intended for businesses and adults and is not directed to children.

Changes to this notice

We may update this notice from time to time. The “last updated” date above reflects the current version.

Contact us

Monarca Heavy Equipment LLC — San Antonio, TX. Phone: (210) 284-5249. Email: admin@monarcaheavyequipment.com.